Order processing, Delivery method, and timing

We keep our Cold Brew chilled when we ship using insulated wrapping and ice packs.  Your package is shipped via US Postal Service and takes 2-3 days to be delivered after we ship.  We ship on Mondays and Tuesdays to ensure you receive your Cold Brew during the business week after you place your order.

Example:

If you place your order on Monday or Tuesday by 12:00pm EST, it will be shipped on Tuesday for delivery by Saturday of that week.

If you place your order from Tuesday after 12:00pm EST through Sunday, it will be shipped on Monday or Tuesday of the following week for delivery by Saturday of the following week.

 We ship to all 50 states ONLY.  

If you would like to speak with someone, please call us toll free (866) 998-3030 Monday – Friday 9:00am to 8:00pm EST or email us at info@balancedchill.com

 How do I track my order?

Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at info@balancedchill.com and we will be happy to provide you with your tracking number.

 International Shipping: At this time, we do not ship internationally but only to the 50 US states.

Returns Policy:

Our product contains ZERO THC and is made with a pure CBD isolate.  All sales are final.  We do not accept returns.  If you are not 100% satisfied with the product you received, we will gladly replace it.